Funding Circle response to “Can’t get my money back”

Hi Mrs Hill

Thanks for leaving a review.

It should be noted that peer-to-peer lending should be viewed as a mid to long term investment with the secondary market being a feature of our platform. However, accessing funds in this way is not guaranteed as it is contingent on there being investors available to buy loan parts from you.

Given the current environment we have decided to be prudent and pause all loan part sales on the secondary market. This does not affect your ability to access funds from the monthly repayments you receive from borrowers. You will continue to receive monthly principal and interest repayments back of your outstanding portfolio every month.

As a regulated platform we are required to ensure investors are purchasing loan parts at fair prices. This means taking into account the wider economy and how it might impact the businesses you lend to. With the current situation presenting some significant unknowns we are obliged to be prudent and pause the market while we continue to assess the situation.

Please get in touch with our investor support team if you would like to discuss this in more detail, give them a call on 0800 048 2467 or email

The Funding Circle team.

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